Got Questions?
We’ve Got Space for Answers
Whether you’re moving house, running a business, or just need some extra room, we know storage can feel like a big decision. Here are the answers to the most common questions we get asked at Castle Self Store.
The minimum stay is just 1 week, and there’s no maximum — you can store with us for as long as you need. Storage is payable monthly in advance, unless you’ve taken advantage of one of our special offers. We simply ask for 1 week’s notice when you’re ready to leave.
Yes — trolleys and pallet trucks are available free of charge for customers. We also have forklifts on-site which can be operated by our trained staff.
We take security very seriously. Our site is protected with a sophisticated alarm system, 24/7 monitored CCTV (linked to the local station), and secure fob access. You are the only keyholder to your unit, which is locked with your own padlock.
Units are accessible during our office opening hours, with the option for out-of-hours access via fob entry (available upon request). Please contact us if you require extended access.
Yes, we offer a range of discounts, particularly for long-term storage. Get in touch with our team to discuss your requirements and the best deal available.
Yes. You’ll need your own padlock to ensure you’re the sole keyholder. We stock a range of padlocks at reception if you prefer to purchase one on-site.
We have ample on-site parking and large loading/unloading areas for vans and lorries. If you need extra help, we can also recommend trusted local removal companies.
We currently offer 8 different unit sizes, ranging from 25 sq ft to 250 sq ft. You can use our online size estimator or speak to our team for advice on choosing the right space.
No hidden extras. All prices include VAT (for business customers) and there are no booking fees. You’ll just need a padlock to secure your unit and optional insurance cover for your goods. A refundable deposit is required for an out-of-hours access fob.
We invoice monthly in advance. Payments can be made via bank transfer, standing order, card in-store, or over the phone. When you vacate, we refund any unused storage charges.
Yes. While we do everything we can to protect your belongings, events such as fire or flood are outside our control. It’s standard practice to insure goods while in storage. We don’t sell insurance ourselves, but we can recommend specialist providers such as Insurastore.
Contact our team and we’ll be happy to help with any other questions.
Your Space, One Call Away
Questions about storage or ready to book your unit? Our friendly team in Hapton, Burnley is here 7 days a week to help. Call us, drop us a message, or pop in — we’d love to hear from you.